Frequently Asked Questions

Got questions? We've got answers. Here's everything you need to know about shopping with The Hits.

🚚 Shipping

How long does shipping take? International shipping takes 7-14 business days. We know waiting is tough, but trust us – it's worth it!

How do I track my order? Head to our "Track Your Order" page and enter your order number. Tracking info gets uploaded as soon as your order ships.

🔄 Returns

What's your return policy? You have 30 days after delivery to return items. They need to be unused, in original condition, and in original packaging.

How do I start a return? Contact our thehits.team@gmail.com first. We'll guide you through the process and provide a return shipping label.

👕 Products

How do I know what size to order? Check our size chart on each product page. When in doubt, contact us – we're happy to help you get the perfect fit.

Are your products high quality? Absolutely! We carefully curate every item to make sure you're getting great quality at fair prices. We stand behind everything we sell.

How do I care for my items? Check the care label on each product! Most items can be machine washed, but some may need special care. When in doubt, go gentle.

💳 Orders

Can I change or cancel my order? Contact us on thehits.team@gmail.com ASAP! If we haven't shipped it yet, we can usually make changes. Once it's shipped, it's too late.

When will I get my refund? Once we receive your return, refunds are processed within 5-7 business days.

📞 Still have questions?

Don't see your question here? Hit us up through our contact page, and we'll get you sorted in no time!